Customer Service Policies


  1. The minimum charge is $95.00 and is applicable to all repairs. We will not provide estimates for repairs that total less than $250.00. The minimum charge may apply to all out of warranty {contract} repairs.
  2. Estimates:
  3. Under $250.00 - Not Available
  4. $250.00 and up – Automatically generated by our service department.
  5. By customer request - will require a NON-REFUNDABLE $200.00 cash deposit
  6. DISAPPROVED ESTIMATES will have a charge of 95.00.
  7. We do not service CD players and recorders with the exception ANY UNIT PURCHASED HERE.
  8. Any special air freight, handling, or pickup and delivery charges will be billed to the service order.
  9. Rush repairs are by appointment only and will be billed as follows: ASAP is a $70.00 additional charge; Same Day is a $95.00 additional charge. Rush charges must be paid when the repairs are checked in and are non-refundable.
  10. The current labor rate for electronic products is $95.00 per hour.
  11. The current labor rate non-powered speaker products are $75.00 per hour.
  12. The current labor rate for cabling manufacture or repair is $60.00 per hour.
  13. All warranty repairs must be accompanied by a valid bill of sale. We will not schedule or proceed with any work until we have received the bill of sale. Failure to provide such will make repair of contract status. Some manufacturers do not pay for inbound freight for parts used in their repairs. We will bill inbound freight to your order as applicable.
  14. Acutrak shall have no responsibility or liability for internal data in units. Back up all data before checking units in for service. Please provide any factory data with repairs for reloading.
  15. All returned checks shall incur a $35.00 fee for each time that check is returned. We reserve the right to refuse any check or credit card.
  16. Units left at our location more than 45 days after completion of repair will be considered abandoned and will become property of Acutrak. An additional $35.00 fee will be imposed for the issuance of a certified letter or equivalent. We will also assess attorney's fees, storage charges, and/or collection charges for any service order balances due.
  17. Any loaner equipment or parts released to the customer is under our standard rental terms, a copy of which is available upon request. Your signature on the service order indicates your acceptance of these terms as well.
  18. Customers are prohibited from opening units after they have been serviced. Units opened after being serviced by any other party will not be under Acutrak's warranty regardless of circumstances.
  19. Our hours are Monday, Tuesday, and Thursday 10:00 to 7:00, Friday, and Saturday 10:00 to 4:30. CLOSED Sunday & Wednesday

Under $250.00 - Not Available. We will repair your unit and bill you based on materials used and labor performed.

$250.00 and up – Automatically generated by our service department.

Estimate by customer request - will require a NON-REFUNDABLE $200.00 deposit. Cash only


Repair Estimate Policy

Customer Service Policies

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1980 Carboy Road, Mount Prospect, IL 60056

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